United States
Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and require additional shipping fees. For these items, discounted rates or actual rates will be charged. Please note that orders shipped to Alaska may incur additional shipping charges. Orders to Hawaii need to be handled by a customer care manager through our sales department. To place an order, please email us the items and quantities you need and we can send you an electronic invoice.
Non-Returnable: Ballasts, transformers, drivers, Christmas lights, rope light, round polycarbonate light globes, special order and clearance items are non-returnable except under manufacturer's warranty.
Canada
All orders shipped via either UPS or truck line. Minimum order of $100 required. The customer is responsible for all duties and taxes. Please contact us to place an order with the items and quantities you need along with your complete billing and shipping address and we can send you a PayPal invoice.
International
International orders need to be handled by a customer care manager through our sales department. Please contact us to place an order with the items and quantities you need and we can send you a PayPal invoice.For your security and privacy we do no accept phone orders. There is a minimum of a $500.00 (US) for all orders going to all International orders.
Overnight and 2nd Day Air
Options such as overnight, billing shipping to recipient’s freight carrier account, and orders outside the continental U.S. need to be handled by a customer care manager through our sales department. Please contact us to place an order with the items and quantities you need and we can send you an electronic invoice. For your security and privacy we do no accept phone orders.
Delivery Times
Most orders will typically be shipped in 1 to 2 business days. If you need an order immediately, we recommend calling our customer care team at 888.553.5655 to ensure the products are in stock and can be shipped right away. Light Bulb Surplus carries a huge inventory, but occasionally due to heavy demand or our vendor's ability to fulfill orders, we might have to back order some items. You will be notified within 2 business days by email if this occurs.
DELIVERY
Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.
SHIPPING AND WEBSITE ERRORS
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
SHIPPING MISC INFO
Customers may avoid shipping charges on some orders by picking up the merchandise at our warehouse in Florida. Please contact customer service to arrange these services.
RETURNS
Returns are possible provided the terms and conditions listed below are met. Please note, not all items are returnable.
Light Bulb Surplus' return policy includes all light bulbs, fixtures and plastics (except for certain custom ordered products and certain size globes (20" thru 36"). All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, transformers, drivers, Christmas lights, rope light, special order, and clearance items.
To initiate a return request please either reply back to your order confirmation email or contact us to start the request. Please be sure to include your order# with your request and our customer service team will respond within 2-3 business days with the information and instructions for your return request.
Please supply us with as much information as possible
- Order Number
- Product SKU:
- Qty per SKU:
- Complete ship to address
- Complete bill to address (if the same as the ship to just note “same”)
- Contact name
- Company Name (if applicable)
- Contact ph#.
RETURN AT CUSTOMER DISCRETION
All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 40% restock fee. All other returns are subject to a 25-35% restock fee, depending on product and manufacturer, to cover the cost of testing, repackaging and labor involved in such returns. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Fixtures which have been installed are not returnable. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
SPECIAL ORDER AND NON-STOCK ITEMS
Return or order cancellation of special order items is not possible. If you are not certain about the product to order, please contact a Customer Care Manager who will assist you in making the proper selection.
DAMAGE IN SHIPPING
The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. In the case of damage to bulk-quantity items such as fluorescent tubes, credit will be issued for the exact number of items damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.
DEFECTIVE PRODUCT
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 30 days, the customer will be charged the freight for replacement.