Reply from lightbulbsurplus.comThank you for your order and for sharing your honest feedback. We truly appreciate your understanding regarding the production delays, and we're glad the final product met your needs. That said, you are absolutely right—communication during a delay is our responsibility, and we fell short in keeping you updated without requiring you to follow up.
We are currently improving our order tracking and customer notification processes to ensure that any delay, regardless of the cause, is communicated to our customers promptly and proactively. Your input helps us make those improvements, and we value the opportunity to do better.
We appreciate your business and hope to serve you again under smoother circumstances in the future.
—The Light Bulb Surplus Team
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