Shipping & Returns

United States

Free Shipping Simplified: Orders Over $1,000 (Lower 48 States)

Enjoy hassle-free shipping on all orders exceeding $1,000 within the contiguous lower 48 states. This offer excludes globes, poles, and items exceeding 4ft in dimension (length, width, or height) due to the specialized logistics and costs associated with shipping large, bulky items.

Here's what you need to know:

• Free freight applies to orders exceeding $1,000 within the contiguous lower 48 states only.
• Globes, poles, and items exceeding 4ft in dimension are excluded due to special shipping requirements.
• For orders under $1,000, shipping costs are calculated based on weight and quantity.
• Heavier and bulkier items may incur additional shipping fees, either discounted or actual rates.
• Orders shipped to Alaska may incur additional shipping charges.
• Orders shipped to Hawaii require special handling by our sales department.

To place an order outside Lower 48 States:

1. Fill out this form quick SHIP FORM and the items and quantities you need.
2. We will send you an electronic invoice with your shipping costs (if applicable).
3. Once confirmed, we will expertly handle your order and ensure safe delivery.

Please note: This offer is subject to change without notice.

Non-Returnable: Ballasts, transformers, drivers, Christmas lights, rope light, round polycarbonate light globes, special order and clearance items are non-returnable except under manufacturer's warranty.

Canada

All orders shipped via either UPS or truck line. Minimum order of $100 required. The customer is responsible for all duties and taxes. Please fill out this quick ship request form to place an order with the items and quantities you need along with your complete billing and shipping address and we can send you a PayPal invoice.

International

International orders need to be handled by a customer care manager through our sales department. Please  fill out ship request to place an order with the items and quantities you need and we can send you a PayPal invoice.For your security and privacy we do no accept phone orders. There is a minimum of a $500.00 (US) for all orders going to all International orders.

Overnight and 2nd Day Air

Options such as overnight, billing shipping to recipient’s freight carrier account, and orders outside the continental U.S. need to be handled by a customer care manager through our sales department. Please contact us to place an order with the items and quantities you need and we can send you an electronic invoice. For your security and privacy we do no accept phone orders.

Delivery Times

Most orders will typically be shipped in 1 to 2 business days. If you need an order immediately, we recommend calling our customer care team at 888-553-5655 to ensure the products are in stock and can be shipped right away. Light Bulb Surplus carries a huge inventory, but occasionally due to heavy demand or our vendor's ability to fulfill orders, we might have to back order some items. You will be notified within 2 business days by email if this occurs.

DELIVERY

Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.

SHIPPING AND WEBSITE ERRORS

Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.

SHIPPING MISC INFO

Customers may avoid shipping charges on some orders by picking up the merchandise at our warehouse in Florida.  Please contact customer service to arrange these services.

RETURNS

Returns are possible provided the terms and conditions listed below are met. Please note, not all items are returnable.

Light Bulb Surplus' return policy includes all light bulbs, fixtures and plastics (except for certain custom ordered products and certain size globes (20" thru 36"). All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, transformers, LED drivers, Christmas lights, rope light, special order, and clearance items.

To initiate a return request please either reply back to your order confirmation email or fill out the request form on the bottom of this page.  Please be sure to include your order# with your request and our customer service team will respond within 2-3 business days with the information and instructions for your return request.

Please supply us with as much information as possible

• Order Number
• Product SKU:
• Qty per SKU:
• Complete ship to address
• Complete bill to address (if the same as the ship to just note “same”)
• Contact name
• Company Name (if applicable)
• Contact ph#.

RETURN AT CUSTOMER DISCRETION

All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 40% restock fee. All other returns are subject to a 25-35% restock fee, depending on product and manufacturer, to cover the cost of testing, repackaging and labor involved in such returns. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Fixtures which have been installed are not returnable. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.

SPECIAL ORDER AND NON-STOCK ITEMS

Return or order cancellation of special order items is not possible. If you are not certain about the product to order, please contact a Customer Care Manager who will assist you in making the proper selection.

RETURNS FOR HOLIDAY PRODUCTS

At Light Bulb Surplus, we strive to provide the best products and customer service to ensure your holiday season is as joyful and stress-free as possible. To maintain this standard, we have established the following return policy for all Christmas and holiday products:

• No Returns After December 15th: All Christmas and holiday products purchased within the same year or prior are not eligible for return after December 15th of that year. This policy helps us ensure that all our customers receive their holiday decorations and products in a timely and reliable manner. Our standard return window also applies in addition to this restriction.
• Final Sale: After December 15th, all sales of Christmas and holiday products are considered final. This includes, but is not limited to, Christmas trees, ornaments, lights, wreaths, garlands, ribbons, and any other holiday-related items.
• Exceptions: This policy is strictly enforced, and no exceptions will be made. We encourage customers to review their purchases carefully and contact our customer service team with any questions or concerns prior to December 15th.

By purchasing Christmas and holiday products from Light Bulb Surplus, you agree to the terms of this return policy. We appreciate your understanding and cooperation in helping us provide a smooth and enjoyable holiday shopping experience for all our customers.

DAMAGE IN SHIPPING

The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. In the case of damage to bulk-quantity items such as fluorescent tubes, credit will be issued for the exact number of items damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.

DEFECTIVE PRODUCT

Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 30 days, the customer will be charged the freight for replacement.

Lighting Ballast and LED Driver Return Policy

At Light Bulb Surplus, we are dedicated to delivering superior quality and performance in our products. To uphold these standards, we implement a stringent no-return policy for all lighting ballasts and LED drivers. This policy is rooted in the following principles:

1. Compatibility and Integrity: Both lighting ballasts and LED drivers are engineered for specific fixtures, bulbs, and systems. Once these components leave our facility, we cannot ensure that they haven't been exposed to conditions or systems that may impair their functionality or compatibility.

2. Quality Assurance: Lighting ballasts and LED drivers are intricate electronic devices that demand careful handling and storage. Inappropriate handling, storage conditions, or installation practices can cause damage, rendering them unsafe or unsuitable for use.

3. Product Performance: We strive to ensure that every product delivered to our customers meets the highest standards of performance and safety. Accepting returns on lighting ballasts and LED drivers could lead to the redistribution of potentially compromised or incompatible components, which contradicts our commitment to quality.

4. Customer Satisfaction: To guarantee that all our customers receive products in optimal condition, we avoid restocking and reselling lighting ballasts and LED drivers that have been dispatched from our controlled environment.

We encourage our customers to thoroughly review their specifications and consult with our knowledgeable team if necessary before purchasing to ensure that the product meets their needs and compatibility requirements.

Your understanding and compliance with this policy enable us to maintain the highest level of product excellence and customer satisfaction. Should you have any queries or require assistance in selecting the right product, our customer service team is here to provide support.